Privacy Policy
Last updated: 14 October 2026
This policy explains what personal information Hexleds UK collects, how we use it and the choices you have.
1. Who we are
Hexleds UK is a trading name of Hexleds LTD, a company registered in England and Wales with company number 16672847, whose registered office is at 20 Wenlock Road, London, N1 7GU. We are the controller of your personal information.
For anything about your personal information, email info@hexleds.co.uk.
2. The information we collect
Information you give us:
- your name, email address and phone number
- your billing and delivery addresses
- your order details and purchase history
- messages you send us, including returns and warranty claims and any photos or videos you include
- business details and VAT number, if you apply for a trade account
- your login details, if you create an account
Information we collect automatically: details of your device and browser, your IP address, the pages you view and how you reached our site, including from our ads. We collect this using cookies and similar technologies (see section 4).
Information from others: payment providers confirm your payment and help us prevent fraud. We never see or store your full card number. Delivery companies share tracking and delivery updates. Advertising platforms share reports on how our ads perform.
3. How we use your information
We only use your information where the law allows it. The table shows what we use it for and our lawful basis under UK data protection law.
| What we use it for | Lawful basis |
|---|---|
| Processing and delivering your order, and sending order and delivery updates | Performing our contract with you |
| Customer service, returns and warranty claims | Performing our contract with you; our legitimate interest in looking after customers |
| Taking payment and preventing fraud | Performing our contract; legal obligation; our legitimate interest in preventing fraud |
| Keeping accounting and tax records | Legal obligation |
| Running and securing our website | Our legitimate interest in providing a safe, working website |
| Understanding how visitors use our website, using Google Analytics | Your consent, given through our cookie banner |
| Measuring our adverts and showing you relevant ads on other websites | Your consent, given through our cookie banner |
| Reviewing trade account applications | Taking steps at your request before entering a contract; our legitimate interest in running our trade business |
4. Cookies
Cookies are small files stored on your device. We use:
- Essential cookies to run the basket, checkout and site security. These don't need your consent.
- Analytics cookies from Google Analytics, to understand how visitors use our site so we can improve it.
- Advertising cookies from Google Ads and the Meta pixel, to measure our adverts and show you relevant ads on other websites.
We only set analytics and advertising cookies if you accept them in our cookie banner. You can change your choice at any time through the cookie settings on our site or by clearing cookies in your browser.
5. Who we share it with
- Shopify, which hosts our store and checkout. Shopify's Privacy Policy explains how it uses data.
- Payment providers: Shopify Payments, PayPal, Apple Pay and Google Pay.
- Delivery companies, such as Royal Mail, to deliver your order.
- Google, for Google Analytics, Google Ads and Google Merchant Center.
- Meta (Facebook and Instagram), to measure our adverts through the Meta pixel.
- Professional advisers, such as our accountants and lawyers, where needed.
- Authorities, such as HMRC or the police, where the law requires it.
We do not sell your personal information.
6. International transfers
Some of our providers, including Shopify, Google and Meta, store or access data outside the UK, for example in Canada, the EU or the United States. When they do, the transfer is protected by UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the UK Extension to the EU-US Data Privacy Framework.
7. How long we keep it
| Information | How long we keep it |
|---|---|
| Orders, invoices and payment records | 6 years from the end of the financial year they relate to, as tax law requires |
| Customer service, returns and warranty messages | Until your warranty ends, plus 12 months |
| Account details | Until you close your account |
| Trade applications that don't go ahead | 12 months |
| Google Analytics data | Up to 14 months |
8. Your rights
You have the right to:
- ask for a copy of your personal information
- ask us to correct it
- ask us to delete it
- ask us to restrict how we use it
- object to how we use it, including stopping marketing at any time
- ask us to transfer it to you or another organisation
- withdraw your consent at any time, for example to cookies
To use any of these rights, email info@hexleds.co.uk. It's free, and we'll reply within one month. We may need to confirm your identity first.
9. Keeping your information safe
Our website and checkout use encrypted connections. Payments are handled by PCI DSS-compliant providers, and only people who need your information to do their job can access it.
10. Children
Our website is not intended for children under 18, and we don't knowingly collect their information.
11. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.
12. Complaints
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
13. Contact us
- Email: info@hexleds.co.uk
- Phone: +44 7553 037024 (Monday to Friday, 9am to 5pm)
- Post: Hexleds LTD
20 Wenlock Road
London
N1 7GU