Warranty Information

Last updated: 14 October 2026

Every Hexleds UK lighting kit and component comes with a 3-year warranty from the date of purchase.

1. Our warranty

Our hexagon lighting kits, tubes, connectors, cables and power supplies come with a 3-year warranty from the date of purchase. It covers products bought from us and used in the United Kingdom.

The warranty is given by Hexleds LTD, trading as Hexleds UK, 20 Wenlock Road, London, N1 7GU.

2. Your legal rights

This warranty is in addition to your legal rights and does not affect them. Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described. Our Terms of Service summarise these rights.

3. What's covered

  • manufacturing defects in materials or workmanship
  • failure of LEDs, power supplies or connectors during normal use
  • internal wiring faults in a product installed according to our instructions

4. What's not covered

  • damage caused by incorrect installation or handling, or by not following our instructions
  • modifications or repairs not carried out or approved by us
  • use with power supplies, connectors or cables we didn't supply or recommend
  • water or moisture damage beyond the product's stated IP rating
  • accidental or physical damage, such as impact
  • normal wear and tear, including the slow reduction in brightness all LEDs show over many years
  • the cost of fitting or removing products, such as electricians' fees

5. How to make a claim

  1. Email support@hexleds.co.uk with your order number or proof of purchase.
  2. Describe the fault and include clear photos or a short video.
  3. We'll reply within 2 working days. We may ask you to try a few quick checks first, such as reseating a connector or trying another socket.

6. What happens next

  • If your claim is approved, we'll send a replacement part or repair the product free of charge, including delivery.
  • We may ask you to return the faulty part for inspection. If so, we'll send you a free return label.
  • If we can't repair or replace it, we'll refund the price of the faulty part or product.
  • Replacement parts are covered for the rest of your original warranty period.

7. Installation

Products must be installed by a competent person following the supplied instructions. Hard-wiring, connection to a fixed circuit and commercial installations must be carried out by a qualified electrician in line with BS 7671. We are not responsible for faults caused by incorrect installation or wiring.

8. Who the warranty covers

The warranty applies to the original purchaser and can't be transferred. Please keep your order confirmation as proof of purchase.

9. Contact us